Terms of Service

All prices listed are priced as "cash with order". Cash means a company check, money order, bank draft or VISA/Master Card/Discover/American Express (We cannot accept international credit cards). Cash may be speedily transferred by bank wire transfer, call for details. Check may delay shipment 14 days for bank clearing time. Open account terms can be arranged (NET 10). Institutions and government agencies (NET 30). These terms are strictly enforced. A monthly late charge of 1.5% will be charged for all past due accounts.

Pricing and Product Specifications:

Prices and product specifications are subject to change without notice and may have typographical errors. The customer must assume the responsibility of asking Full Compass Systems, Ltd. to verify selling prices and product specifications. Full Compass Systems is not liable for costs or damages due to errors in product specifications. Special prices may be limited to certain merchandise and quantities in stock.

Product Images:

We make every effort to provide quality images on our web site, but we are sometimes limited to what is provided to us by the manufacturers. If you would like additional information about a product, please contact your Sales Pro.


Customer may cancel up to 45 days after receipt of order. Unless a written cancellation is received, Full Compass Systems, Ltd. will assume merchandise is still wanted and will make shipments. Cancellations of any special ordered merchandise already in transit to us, or to the customer, will not be honored.



Payment Processing:

Credit card payments are processed immediately at the time an order is placed.


In the case of order cancellation (mentioned above) refunds or merchandise credits will be made within 10 days of written request, only for cancelled and unshipped merchandise.

Parts Refunds: Installed service parts purchased from Full Compass are non-returnable unless they are defective upon arrival. In addition, all defective returns are exchange only - no money will be refunded.

Satisfaction Policy:

At Full Compass your satisfaction is our top priority. Merchandise may be returned within 15 business days of receipt without restocking charge, if the original manufacturer's carton is unopened and undamaged. If the package has been opened a minimum restocking charge of 15% or $10.00, whichever is greater, will be charged. Used or damaged merchandise, missing accessories, or packaging will increase the restocking fee. The customer is responsible for all shipping expenses from and to us on returns, items originally sent via "free shipping", will be charged for the outgoing shipping on returns. Returns are not allowed on special-order/non-stock, custom goods, closeout, used or discontinued merchandise, tape, gel, lamps, books, opened software, ear-phones, chemicals, or on bids and contracts. All returns must have an RA-number on the package, please call a Sales Pro for details.

Defective Merchandise:

Full Compass Systems, Ltd. will do warranty and non-warranty work on many of the brands it sells. Please call first to see if you will be more quickly served by the manufacturer or us.

Return Procedures:

Any merchandise returned to Full Compass Systems, Ltd. must have an RA (Return Authorization) number attached. Without this number the package may be refused or not properly identified as to its origin and reason for being returned. Please call us for an RA number and have documentation such as the invoice or packing slip ready when you call. Make sure that all packing, accessories and manuals are returned to avoid additional restocking fees.

Parts Returns: See “Parts Refunds” above.

International Customers:

We do not accept orders on our web site for shipment outside of the US. This includes orders shipped to Puerto Rico or APO/FPO boxes. However you can request a quote for your international order and have one of our sales professionals process your order or call 1-608-831-7330 to speak to a sales professional directly.


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Call a Sales Pro at 800-356-5844 for more information